At Balisuta.com, operated by PT Balisuta Tours Adventure, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website and services.
1. Information We Collect
We only collect information that is necessary to process your bookings and provide you with a seamless travel experience in Bali. The data we collect includes:
- Personal Identification: Full name, nationality, and email address.
- Booking Details: Information regarding your selected tours, accommodations, and transportation.
- Logistical Information: Hotel name or pickup location for service coordination.
- Specific Documentation: For certain activities that require government permits (e.g., sailing permits for fishing trips), we may request a photo of your passport.
2. How We Use Your Information
Your data is used strictly for the following purposes:
- To process and confirm your travel reservations.
- To communicate with you regarding your booking status or inquiries.
- To coordinate with third-party service providers (hotels, boat operators, or tour guides) to fulfill your requested services.
- To comply with local regulations (such as obtaining permits from maritime authorities).
3. Data Protection and Security
We do not collect sensitive financial information (such as credit card numbers) directly on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways. We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or alteration.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We only share your data with:
- Authorized Service Providers: Only the information necessary for them to provide the service you booked (e.g., your name and hotel to the tour driver).
- Legal Authorities: If required by Indonesian law or to obtain necessary travel permits.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data once the service has been completed, provided there are no outstanding legal obligations.
